At Zeesha Collections, we want every customer to have a smooth and satisfying shopping experience. Please review this policy before placing your order.
Return Eligibility
A return or replacement may be considered if:
- You received a damaged product.
- You received the wrong product.
- The product is significantly different from the product you ordered.
- The product has a verified manufacturing or quality issue.
Please contact us as soon as possible after receiving your order if you believe there is an issue.
Return Conditions
To be eligible for a return or replacement:
- The product must be unused and in its original condition.
- The product should not have been washed, altered, stitched, or damaged after delivery.
- The original packaging should be retained where applicable.
- You may be asked to provide clear photographs or videos of the product and packaging for verification.
Non-Returnable Items
Returns may not be accepted if:
- The product has been used, washed, altered, or damaged by the customer.
- The product was modified, stitched, or customized after delivery.
- The return request is made after the applicable return period.
- The issue resulted from improper handling or care of the product.
Refunds
Once an eligible return is received and inspected, we will review the request.
If the refund is approved, the applicable amount will be processed through the available payment method or another suitable method.
Refund processing times may vary depending on the payment provider or financial institution.
Exchanges
Where applicable, an eligible product may be exchanged for another available product, subject to stock availability.
If the requested replacement is unavailable, an alternative resolution may be offered.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
Return Shipping
If the return is due to a damaged, incorrect, or verified defective product, Zeesha Collections may provide an appropriate resolution after reviewing the case.
For other return requests, any applicable return or delivery charges may be the responsibility of the customer.
Contact Us
For questions regarding returns, refunds, exchanges, or order cancellations, please contact Zeesha Collections through the contact information available on our website.